Candle by the Hour - 100 Hour Snowman Black Base (20657B)
What if I am not satisfied with my purchase?
If you are not completely satisfied with your purchase from TV Time Direct, please contact customer service at sales@tvtimedirect.com . Please use your order number and last name in the subject line of your message. Please see our return policy below. We cannot accept returns on certain items such as products used on the mouth, or other parts of the body.
Return Policy:
TV Time Direct provides a 30-day guarantee against manufacturer's defects starting from the date of delivery. In the event of receiving a defective item, we will replace it with a similar product upon its return to TV Time Direct.
Here are the details regarding our return policy:
-
If you wish to return the product, you will be responsible for the shipping expenses. We do not accept collect or C.O.D. returns. However, if you are within the continental USA, we will cover the shipping costs for sending you a replacement. Please note that if the return is for a refund, the shipping and handling charges will not be refunded—only the cost of the item. Please be aware that all sales are final for export orders.
-
To ensure a smooth return process, please make sure to include an RMA# (your order number) on the box. Returns without an RMA# may incur an additional $5.00 charge.
-
Any returns that fall outside of our return policy will not be eligible for a refund or credit.
Please note the following exceptions:
-
If a product exceeds the TVTimeDirect 30-day return policy but has an extended Manufacturer's Warranty, it should be returned directly to the manufacturer following their instructions.
-
For rejected deliveries or returns of unwanted products, you must obtain approval from TVTimeDirect. Such returns may be subject to a restocking fee in all cases. Please contact us for approval. Please be aware that we do not refund shipping charges for rejected deliveries, and shipping charges will be doubled as we have already incurred shipping expenses for both ways.
How will my order arrive?
Most orders are shipped the same or next day via UPS, or USPS. US Mail should be chosen for international and P.O. BOX customers. We use both UPS ground shipment and US Priority mail. Shipping times will vary depending on shipment location.
WE MAY CHANGE SHIPMENT METHODS AT OUR DISCRETION UNLESS YOU TELL US NOT TO. WE SOMETIMES DO THIS TO DELIVER THE PRODUCT FASTER.
Most orders are shipped from our Georgia warehousing location.
What is the address for returns?
Returns Department
3641 B Pierce Drive
Chamblee, Georgia 30341
Contact Us:
Phone: (800) 238-7119
Address: TVTimeDirect, 3641 B Pierce Drive, Chamblee, Georgia 30341
You May Also Like
Candle by the Hour - 48 Hour Refill (20565R)
Candle by the Hour - 48 Hour Refill (20565R)
$11.99
Candle by the Hour - 48 Hour Refill (20565RThe 100% beeswax candle coil is fed in small increments through the candle clip-simply advance more candle as it burns. The coiled beeswax candle is designed to burn longer than traditional shapes. A three-inch section burns for approximately an hour, while the smart design ensures a better use of wax t...
Eclipse Candle by the Hour - 80 Hour Citronella Bees Wax Candle Refill
$19.99
Candle by the Hour 80Hour Citronella Refill 20559RC The 100 percent beeswax candle coil is fed in small increments through the candle simply advance more candles as it burns. The coiled beeswax candle is designed to burn longer than traditional shapes. A three inch section burns for approximately an hour while the smart design ensures better use...
Candle by the Hour - 60 Hour with Copper Base (20563B)
Candle by the Hour - 60 Hour with Copper Base (20563B)
$22.99
With hours of dreamy candlelight in your Candle by the Hour, you can set the amount of time it burns, hour by glowing hour. Simply feed the pliable beeswax coil through the candle clip in increments of 3 inches or less. Three inches of Candle will burn for approximately 1 hour. Set your nights alight with the Candle by the Hour. Candle by the ho...
Candle by the Hour - 60 Hour Refill (20563R)
Candle by the Hour - 60 Hour Refill (20563R)
$17.99
Candle by the Hour 60 Hour Refill 20563R The 100 per beeswax candle coil is fed in small increments through the candle clip simply advance more candles as it burns. The coiled beeswax candle Refill for a self extinguishing candle is designed to burn longer than traditional shapes. A three inch section burns for approximately an hour while the sm...
Candle By The Hour - 80 Hour Honey Pot Candle (20611B)
Candle By The Hour - 80 Hour Honey Pot Candle (20611B)
$28.99
The Candle By The Hour - 80 Hour Honey Pot Candle (20611B) is a charming beeswax candle in the shape of a honey pot. With a self-extinguishing design, it offers up to 80 hours of burn time. The soothing honey fragrance and rustic design make it a delightful addition to any space or a perfect gift. This Honey Pot Candle features a distinctive hon...
Candle by the Hour - 48 Hour Horizontal with Copper Base (20618B)
$29.99
With hours of dreamy candlelight in your Candle by the Hour you can set the amount of time it burns hour by glowing hour. Simply feed the pliable beeswax coil through the candle clip in increments of 3 inches or less. Three inches of Candle will burn for approximately 1 hour. Made of 100 percent beeswax because you breathe what you burn. Unlike...
Candle by the Hour - 80 Hour Red Cinnamon Refill (20559RR)
$19.99
Candle by the Hour - 80 Hour Red Cinnamon Refill (20559RR)The 100% beeswax candle coil is fed in small increments through the candle clip-simply advance more candle as it burns. The coiled beeswax candle is designed to burn longer than traditional shapes. A three-inch section burns for approximately an hour, while the smart design ensures a bett...
Candle by the Hour - 120-Hour Beehive Candle Refill, (20642R)
$26.99
The Candle by the Hour 120-Hour Beehive Candle Refill (20642R) is the perfect companion for your Beehive Candle, offering an extended burn time and the same captivating design. Crafted with the same attention to detail and high-quality beeswax, this refill ensures that your Beehive Candle continues to provide hours of enchanting illumination. D...
Candle by the Hour - 40 Hour Refill (20625R)
Candle by the Hour - 40 Hour Refill (20625R)
$18.95
Candle by the Hour - 40-Hour Refill (20625R)The 100% beeswax candle coil is fed in small increments through the candle clip-simply advance more candle as it burns. The coiled beeswax candle is designed to burn longer than traditional shapes. A three-inch section burns for approximately an hour, while the smart design ensures a better use of wax ...
Candle by the Hour - 100 Hour Snowman Copper Base (20657BP)
$37.99
Candle by the Hour - 100 Hour Snowman — The 100% beeswax candle coil is fed in small increments through the candle clip-simply advance more candle as it burns. The coiled beeswax candle is designed to burn longer than traditional shapes. A three-inch section burns for approximately an hour, while the smart design ensures a better use of wax tha...
Candle by the Hour - 100 Hour Snowman Copper Base (20657BP)
$34.99
Candle by the Hour - 100 Hour Snowman — The 100% beeswax candle coil is fed in small increments through the candle clip-simply advance more candle as it burns. The coiled beeswax candle is designed to burn longer than traditional shapes. A three-inch section burns for approximately an hour, while the smart design ensures a better use of wax tha...
Candle by the Hour - 80 Hour Christmas Tree Refill (20650R)
$26.99
Candle by the Hour - 80 Hour Christmas Tree Refill (20650R). Keep the Christmas spirit going whether during the holidays or throughout the year with this festive refill. The 100% beeswax candle coil is fed in small increments through the candle clip-simply advance more candle as it burns. The coiled beeswax candle is designed to burn longer than...
